RAID HQ Android Optimization Guide

If you are experiencing an issue that is preventing you from loading RAID HQ, or possibly you are experiencing the occasional app crash or unstable app performance, then following the below Android Optimization Guide (in order) may resolve the issue for you and improve your device’s performance while playing RAID HQ.

After completing each of the below steps we recommend that before proceeding onto the next step that you stop and load RAID HQ to verify if your issue has now been resolved, only move onto the following step when you have confirmed that the previous step hasn’t been successful for you.

Only perform the below steps if you are 100% comfortable with doing so, we cannot be held responsible for any loss of data/files as a result of performing any of the below actions, only do so at your own risk.


1 - Latest RAID HQ Update - Always ensure that you are currently running the latest version of RAID HQ. You can do this by visiting the RAID HQ page on the Google Play Store, if you’re presented with the option to Open RAID HQ then this means that you are currently up to date. However, if you are given the option to Update RAID HQ then this means that you are currently running an older version, if so then please update RAID HQ to the latest version.


2 - Clear Your App’s Cache - Sometimes clearing the RAID HQ app’s cache can resolve any issues you may be experiencing. We would also recommend that you clear the cache of the Google Play Games & Google Play Services apps at the same time. You can do this by following the steps below.

How to clear the cache of an app - Android 6.0 and up:

  • Open your device's Settings app.
  • Tap Apps, Applications or Application Manager (depending on your device, this may be different).
  • From the list, tap on the app that you would like to clear the cache of.
  • Tap Storage.
  • Tap the Clear Cache button.

How to clear the cache of an app - Android 4.x & Android 5.x:

  • Open your device's Settings app.
  • Tap Apps, Applications or Application Manager (depending on your device, this may be different).
  • From the list, tap on the app that you would like to clear the cache of.
  • Tap the Clear Cache button.

 

3 - Clear Your Android Device’s Cache Partition - Why? There are a few reasons to clear your device’s cache partition. You may be experiencing some strange behaviour within apps or on your device in general. Possibly you’ve recently updated your version of Android and this has caused some strange issues. Clearing your device’s cache partition can help to resolve these issues.

However, only clear your device’s cache partition as a last resort and be careful to follow any guides steps to the letter, selecting the wrong option can result in a factory reset of your device and the loss of files/data.

Please see the below examples of guides to clearing the Cache Partition on the Samsung Galaxy S6, Nexus 6P and HTC One (M8). If your device is not listed please CHECK HERE for more device options.

How to clear the cache partition on the Samsung Galaxy S6
How to clear the cache partition on the Nexus 6P
How to clear the cache partition on the HTC One (M8)

 

4 - Send Us Your Device's Log Capture Data - What is a Log Capture (logcat for short)? Whenever something goes wrong within an app, the error that caused the issue is recorded and clearly displayed within the logcat data, which is almost like a mini bug report. Sending us your logcat data is invaluable and can help us to find the root of the problem much sooner, there simply isn't enough information to work from without this data.

If none of the first three steps above have been successful for you then performing a logcat extraction and then sending us this data could be the best way for us to track down the root of the problem. We can then get it fixed for you and hopefully get you back playing RAID HQ as quickly as possible.

You can learn how to create a logcat file by following this link - How to Capture a Logcat for Detailed Bug Reports

Please try to extract the logcat data as soon after you've experienced an issue in-game as possible. Once you've extracted the logcat data you can then send it to our Support Team Here. Please also include your unique 13 digit PlayerID when contacting our support team. If you're unsure where to find your PlayerID you can find a guide on our Help Center here - How to find your RAID HQ PlayerID

 

The RAID HQ Team